XPERTIVO, LLC - PRIVACY POLICY

Last Updated: March 4, 2025

1. INTRODUCTION

Xpertivo, LLC ("Xpertivo," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you use our platform that connects users with experts for video consultations (the "Service"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• On the Service
• In email, text, and other electronic messages between you and the Service
• When you interact with our advertising and applications on third-party websites and services

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Service, including:

2.1 Personal Information

• Identifiers and contact information (such as name, email address, postal address, and telephone number)
• Payment information (such as credit card information, processed through our payment processor, Stripe)
• Account credentials (such as username and password)
• Profile information (such as profile pictures, expertise, and professional background)
• Communications (such as messages sent through our platform)
• Video consultation recordings and transcripts
• Information you provide when you contact our customer support

2.2 Non-Personal Information

• Device and usage information (such as IP address, browser type, device type, operating system)
• Log information (such as access times, pages viewed, and the page that referred you to our Service)
• Location information (such as general location based on IP address)

3. HOW WE COLLECT INFORMATION

3.1 Information You Provide to Us

We collect information that you provide directly to us when you:

• Register for an account
• Complete a profile
• Participate in video consultations
• Make payments through the Service
• Contact our customer support
• Participate in surveys or promotions
• Post content or comments on the Service

3.2 Information We Collect Automatically

As you navigate through and interact with our Service, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Usage details (such as traffic data, logs, and other communication data)
• Computer and internet connection information (such as IP address, operating system, and browser type)

We may use cookies, web beacons, and other tracking technologies to collect this information.

4. HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information:

• To provide, maintain, and improve the Service
• To process and manage your account, including processing payments
• To facilitate and enhance video consultations
• To transcribe video conversations for AI features and internal use
• To communicate with you, including sending service-related and promotional messages
• To respond to your inquiries and provide customer support
• To personalize your experience and deliver content and product offerings relevant to your interests
• To ensure the security and integrity of the Service
• To enforce our Terms of Use and other policies
• To comply with applicable laws, regulations, and legal processes

5. DISCLOSURE OF YOUR INFORMATION

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.4 With Your Consent

We may also disclose your personal information for any other purpose with your consent.

6. DATA RETENTION

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Service. Any transmission of personal information is at your own risk.

8. YOUR CHOICES

8.1 Account Information

You may update, correct, or delete your account information at any time by logging into your account or by contacting us at support@xpertivo.com. Note that we may retain certain information as required by law or for legitimate business purposes.

8.2 Promotional Communications

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

8.3 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies, but this may affect certain features or services of our Service.

9. CHILDREN'S PRIVACY

Our Service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Service. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

11. CHANGES TO OUR PRIVACY POLICY

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Service. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Service and this Privacy Policy to check for any changes.

12. CONTACT INFORMATION

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

Xpertivo, LLC
Email: support@xpertivo.com

13. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information.

13.1 Do Not Track Signals

Our Service does not respond to Do Not Track signals.

13.2 California's "Shine the Light" Law

California Civil Code Section 1798.83 permits users of our Service that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to support@xpertivo.com.

14. GDPR COMPLIANCE

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Xpertivo aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

If you wish to be informed what personal information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update, or delete the information we have on you
• The right of rectification
• The right to object
• The right of restriction
• The right to data portability
• The right to withdraw consent

15. PRIVACY SHIELD COMPLIANCE

Xpertivo complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, the United Kingdom, and Switzerland to the United States. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

16. DATA PROTECTION OFFICER

If you have any questions about our handling of your personal information, you may contact our Data Protection Officer at support@xpertivo.com.